Associate Professor at Iscte – University Institute of Lisbon and an integrated researcher at BRU-Iscte (Business Research Unt). She holds a PhD in Management, specialising in Operations Management and Technology, and an MSc in Management, specialising in Strategy. She currently serves as Iscte Business School Vicedean for Teaching and Innovation and as co-director of the Master in Humanitarian Action. Ana is involved in several European projects, among which Erasmus+ CBHE project HumAct, Erasmus+ NEEM, Erasmus+ Managidith, or European Commission EDUCare, contributing to operations management and assurance of learning activities.